Company Policies

Payment

You may pay online by credit card or PayPal.  Paying in store is also available.

Shipping

You may select Curbside or In-Store Pickup, or Standard Shipping (delivers in 6-8 business days), which is priced based on the weight of your order. If you prefer an expedited shipping method, we would be glad to provide a shipping quote by request.  Just email [email protected], or call us at 208-629-4686.

Return Policy

You may return most new, unopened items sold and fulfilled by Phoenix Fire Games within 30 days of delivery for a full refund minus shipping and credit card or PayPal processing fees. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or damaged item, etc.).

Refunds
Refunds are requested after we receive and process your return. You should expect to receive your refund within a few weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Order Cancellation

If your order has not shipped and you are requesting a refund, we will process a full refund minus credit card or PayPal processing fees.

Circumventing "1 per customer" or "local only" listings with multiple orders will be auto-cancelled and fees not refunded.

Your Privacy
Phoenix Fire Games is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, and choice of payment method. This allows us to process and fulfill your order and to notify you of your order status. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. You may opt out if you wish to no longer receive newsletters from us.

How does Phoenix Fire Games protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

Will Phoenix Fire Games disclose the information it collects to outside parties?
Phoenix Fire Games does not sell, trade, or rent your personal information to anyone.

Phoenix Fire Games may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Phoenix Fire Games, our users, or others.

In Summary
Phoenix Fire Games is committed to protecting your privacy. We use the information we collect on the site to make shopping at PhoenixFireGames.com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent
By using our Web site, you consent to the collection and use of this information by Phoenix Fire Games, LLC. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Phoenix Fire Games also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and Phoenix Fire Games has no control or influence over their policies. Please check the policies of each site you visit for specific information. Phoenix Fire Games cannot be held liable for damage or misdoings of other sites linked or otherwise.